Svoj Time Locker račun možete obrisati u svakom trenutku, besplatno. Ispod su tri načina, ovisno o tome imate li pristup aplikaciji.
Prije brisanja
Brisanje nije moguće dok:
- imate aktivnih paketa (paket je u tijeku slanja ili čeka preuzimanje),
- ste vlasnik ormarića, paketomata ili Pickup Pointa (prvo ih prenesite ili ugasite),
- imate poslovni račun s neiskorištenim TLC kreditima (krediti su samo za poslovne korisnike; prvo ih potrošite).
Aplikacija prije brisanja prikaže što točno treba riješiti.
Način 1: u aplikaciji (najbrže)
- Otvorite aplikaciju Time Locker i prijavite se.
- Idite u Postavke i odaberite crvenu stavku Obriši račun.
- Provjerite sažetak, upišite lozinku i potvrdite.
Račun se zatvara odmah, a aplikacija vas odjavljuje. E-mail potvrda nije potrebna jer ste se već prijavili.
Način 2: obrazac na ovoj stranici (bez aplikacije)
Upišite e-mail adresu računa. Na nju stiže poruka s poveznicom. Brisanje počinje tek kad kliknete poveznicu u poruci, pa nitko drugi ne može obrisati vaš račun.
Način 3: e-mailom
Pošaljite zahtjev s adrese kojom ste registrirani na info@time-locker.com. Možda ćemo vas zamoliti da potvrdite identitet. Odgovaramo najkasnije u roku od mjesec dana.
Što se briše, a što ostaje
- Briše se ili uklanja: pristup računu, profil (ime, kontakt, adresa) i prijava. Aktivne sesije prestaju važiti.
- Može ostati ono što moramo čuvati: računi i podaci o transakcijama (zakonski rokovi, npr. za knjigovodstvene isprave), te zapisi nužni za zaštitu od zlouporaba i rješavanje sporova. Takve podatke ne koristimo ni u koju drugu svrhu.
- Kuriri, vlasnici paketomata i Pickup Pointovi: obveze iz ugovora koji smo sklopili s vama vrijede neovisno o brisanju računa.
Brisanje se ne može poništiti. Ako se kasnije predomislite, možete otvoriti novi račun.
Povezano
Koje podatke čuvamo i koliko dugo: politika privatnosti. Pitanja: info@time-locker.com.
You can delete your Time Locker account at any time, free of charge. There are three ways to do it, depending on whether you still have access to the app.
Before you delete
An account cannot be deleted while:
- you have active parcels (a parcel is in transit or waiting for pickup),
- you own a locker, a parcel machine or a Pickup Point (transfer or close it first),
- you have a business account with unused TLC credits (credits are for business users only; use them up first).
The app shows exactly what needs to be resolved before you delete.
Option 1: in the app (fastest)
- Open the Time Locker app and sign in.
- Go to Settings and choose the red item Delete account.
- Review the summary, enter your password and confirm.
The account is closed immediately and the app signs you out. No email confirmation is needed because you are already signed in.
Option 2: the form on this page (no app needed)
Enter the email address of your account. We will send you a message with a link. The deletion only starts once you click the link in that message, so nobody else can delete your account.
Option 3: by email
Send your request from the address you registered with to info@time-locker.com. We may ask you to confirm your identity. We reply within one month at the latest.
What is deleted and what is kept
- Deleted or removed: access to the account, your profile (name, contact details, address) and sign-in. Active sessions stop working.
- What we may have to keep: invoices and transaction records (legal retention periods, e.g. for accounting documents) and records needed to prevent abuse and resolve disputes. We do not use such data for any other purpose.
- Couriers, locker owners and Pickup Points: obligations under the contract we signed with you remain in force regardless of account deletion.
Deletion cannot be undone. If you change your mind later, you can open a new account.
Related
What data we keep and for how long: privacy policy (Croatian). Questions: info@time-locker.com.